Marketplace Lending Partnerships – Benefits and Pitfalls

Marketplace Lenders (MPLs) can offer several potential benefits to small businesses, including reduced application times and expanded access to credit for less-established businesses. MPLs’ partnerships with banks can also be mutually beneficial, allowing MPLs to achieve higher volumes while offering lower rates and allowing banks to expand existing relationships. Despite the potential economic benefits, however, […]

Serving Your Customers through Good Customer Service

What is Good Customer Service really? We all seem to understand what it is when we are not getting it. Ask anyone and they have a story, an anecdote or an experience of how they have had absolutely horrible customer service. In fact in the UK it seems many companies try to outdo each other […]